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Business / Customer Service |
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What happened to the old saying, the customer is always right? Ill bet every one of you reading this article has a customer service nightmare story to tell. My most recent nightmare experience......
$350 million in bad checks are written each and every week. That fact alone makes bad checks a serious problem for American businesses. It is almost inevitable that, if your business accepts checks,......
It might sound quick and simple, to say how well your business does in satisfying it's customers. Hearing such as:-b b centefont color=darkgree"We're increasing our turnover by 14% year to dat......
According to a Forum Corporation survey of commercial customers lost by 14 major service and manufacturing companies: 15% found a better serviceproduct 15% found a cheaper serviceproduct 20%......
Who was it that said - "The customer is always right"? Well for those of you who can't get through the day without knowing, it was H Gordon Selfridge, the founder of Selfridges's department store in......
One of the mantras we hear repeatedly in business is "The customer is always right." I'm here to tell you that if you want to build a thriving business you need to forget that saying, and take note......
Do you remember the last time you went into a shop and the person serving raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, Welcome to our store, what can I help y......
Over promising is a problem only when you under deliver. There are a number of ways that you can overdeliver to your customers or prospects, and as a result create a win-win situation for you both......
One thing all successful small business owners have in common is the knowledge that their business is based on enthusiastic customers. Despite their multi-tasking titles of bookkeeper, service provi......
The most important aspect of a successful business is developing the correct mindset toward your customers. And this is not the over used phrase The customer is always right. Actually the correct mi......
If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality purposes." I immediately think to myself, "Oh great, her......
Regardless of what business you are in - you are really in the business of satisfying customers. The degree of customer satisfaction you deliver determines the level of long-term success you will ac......
Client satisfaction starts with meeting or beating the contractual obligations of the relationship. There are also some intangibles that can help you to over deliver to a client. Meetings In mos......
Having been in business a number of years, Im amazed at the number of people who dont have the slightest idea of what customer service is. Customer service is not a way of doing things its an a......
1. Don't get Hooked !!! When people behave towards you in a manner that makes you feel angry, frustrated or annoyed - this is known as a Hook. We can even become "Hooked" by the way people look,......
Have you seen that thing on TV where the gal tells the nerd she wonders why he never asked her to marry him and he stumbles and says "Thank You" and she turns to butter? The point of the message i......
Running a successful business takes a lot of energy and there are so many areas that as a business owner you need to pay attention too. It's not enough to spend heaps of time, money and resources......
Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help y......
Backgroundb The company was experiencing an increase in the number of customer complaints and an increase in the cost of processing them and we were hired to analyze the current situation and deve......
Resistance has to do with putting up blocks that prevent us from doing, being, or accomplishing what we want for our business. There are many reasons for feeling resistance including fear of new th......
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